X

Contact Support

We Live to Serve

From live phone support to webinars and instructional videos, we are here to help you make the most of your gd tools.


Recent Support Articles

April 5th, 2012

Instant Notifications? You want it. You got it.

Written by Michael Rahmn
Instant Notifications? You want it. You got it.

You may have seen Redfin's announcement about instant listing notifications, and you may be wondering how you can get in on this new feature. Great news! GraphicalData has been providing instant updates for years (although you may not know about it, so here's the scoop). Here's how it works. First, you or your …

continue reading →

August 11th, 2011

Keep your website fresh! Add new content whenever you want.

Written by Jennifer Engstrom
Keep your website fresh! Add new content whenever you want.

Here's a quick how-to on creating a new page as a blank canvas for...well, anything! Begin at the gdSiteBuilder and click ‘Create a New Button.' Choose the ‘Build your own page' option. Name the button and click ‘submit button name'. You can change the name at any time, so don't over-think …

continue reading →

August 11th, 2011

The one trick for an uncluttered main menu

Written by Jennifer Engstrom
The one trick for an uncluttered main menu

Have you recently created a new page on your website that you don't really need in your menu? Hiding a page takes a few moments, and using the URL (the direct link to the page) is easy. Read on for a quick how-to. First, of course, build the page. Once you have your page set up, return to the gdSiteBuilder, and …

continue reading →

August 11th, 2011

Video! One exciting way to use the Text Element on your gdWebSite

Written by Jennifer Engstrom
Video! One exciting way to use the Text Element on your gdWebSite

You've heard it's a great idea to post video on your website, right? It can really help your SEO, adds interest and variety for visitors, and can get more buyers looking at showcased properties. What's not to love about video? If you'd like to take a crack at posting video on your gdWebSite, read on. Your …

continue reading →

June 8th, 2011

Use a Text Element to Add Social Media Badges and Widgets to Your gdWebsite

Written by Jennifer Engstrom
Use a Text Element to Add Social Media Badges and Widgets to Your gdWebsite

So, you have a Twitter account, a Facebook page, and you blog faithfully on your gdWebsite. But how do you let your website visitors know what's in your social feed or how to follow you? The answer is the amazing flexibility of the text element. Begin at the gdSiteBuilder and edit the page you wish to add your social …

continue reading →

March 10th, 2011

Don’t Be Left In The Dark

Written by Jennifer Engstrom
Don’t Be Left In The Dark

Have you ever been unpleasantly surprised by a glitch in your GraphicalData products or service? Sometimes changes happen and we have to react. But while we're working to fix things, you might see odd behavior from your IDX feed, your website, or the gdWorkSpace. Stay up to date with development updates, MLS outages, and …

continue reading →

March 9th, 2011

FlyerMaker in Internet Explorer

Written by Jennifer Engstrom
FlyerMaker in Internet Explorer

If you're using the Internet Explorer (IE) browser, flyer changes may not be saved properly. We are working to fix this, but in the mean time use this work-around when editing and saving changes to a flyer. With your IE browser window open, click on 'Tools' next to 'Favorites' in the browser navigation bar. Select 'Internet …

continue reading →

June 27th, 2010

Virtual Media & Photo Galleries Now Swept From NWMLS

Written by Michael Rahmn
Virtual Media & Photo Galleries Now Swept From NWMLS

Recently new fields were added into the NWMLS data that IDX providers sweep to acquire listing information. In addition to the newer foreclosure fields, we are now able to sweep Photo Galleries that agents have added to their listing in this specific MLS. Most photo galleries should sweep in automatically. If for some …

continue reading →

June 10th, 2009

Troubleshooting – Sending a screenshot will help us, help you.

Written by gregg anderson

Occasionally, a strange occurrence may happen within your website system. Should that be the case, it will assist us in "troubleshooting" the situation if you are able to provide a "screenshot" of what may be happening. This is especially important if for some reason we are unable to replicate the same occurrence from our …

continue reading →